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How Can I Manage IT Services in Business?

Managed IT Services are becoming more and more popular as small businesses work to save time, money, and resources.

When you have a managed IT provider on speed dial, you will never need to spend your valuable time and resources learning about the latest technology trends or managing in-house tech experts.

Instead, you’ll benefit from having an experienced third party who is dedicated and has the ability to manage the technology needs of your small business. 

What are managed IT services?

Managed services allow organizations to reduce in-house teams’ workload, or fill vacant positions left by existing skills.

T management companies are available for services such as on-premise technical support and private cloud storage. Managed IT services can eliminate overhead, increase IT efficiency and increase uptime management.

9 ways managed IT services can help your small business grow:

1. Your business will gain a competitive edge

The vast majority of SMEs currently use a managed IT provider. 73% of Small and Mid-Cap business executives believe emerging technologies pose the best chance for innovative thinking, profitability, and competitive advantage.

Managed services help businesses stand up to their biggest rivals by improving business functions, managing IT tasks, and even assisting with complex projects that can often be time-consuming for internal staff.

The new digital era leveled out the playing field and allowed small corporations to compete between the giants of their industries.

2. Less stress, less risk

MSPs will provide a technology roadmap aimed to assist you in finding solutions to your IT support requirements. Your mind is probably already overwhelmed with the sheer amount of technical work to scale up your business day-in and day-out.

IT providers can easily adapt and manage a complex backlog to help minimize lost revenue and minimize downtime while creating security policies. Outsourced IT teams can also inspect your current IT systems for any vulnerabilities and identify risks.

3. Save on the most important resource out there – Your time

Outsourcing your IT department to a specialized group can save you time so your team can focus on core targets. IT providers offer solutions without waiting periods, whenever you want.

A service level agreement will often include a set time period in which an issue should be resolved in order to make sure the needs of your business are met.

In addition, an IT team will generally offer remote support to help you spend less time waiting for IT support and more time focusing on your day-to-day tasks and business goals!

Managed IT provider save time

4. Decreased operational costs

Managed services will manage your company’s IT infrastructure as part of your service agreement, meaning that you only pay for what you need as opposed to paying salary for in-house IT employees.

Providers will usually know the best pricing for software and hardware. Some may even have vendor contracts with popular technology companies so that they can offer the best technology at an affordable price.

5. Reduced risk to data integrity, loss, and theft

Managed services providers also help to reduce the risk of data integrity, loss, and theft. One managed IT service is managed backup and data recovery.

This managed IT service provides a complete backup and quick recovery of data in the event that your system needs to be restored or if your computer needs to be replaced.

IT services like disaster recovery can also help minimize the risk of loss and theft with disaster recovery as a managed IT service.

An IT MSP can also assist with cyber security by providing managed anti-virus protection. The anti-virus service can be managed on a per device basis, on an enterprise-wide basis, or on a schedule.

6. Increased uptime (and less downtime)

Having an ISP increases your uptime because IT professionals will monitor your computer and fix any errors or virus issues so that your computer is up and running.

Another beneficial aspect of having an MSP is that when you sign an agreement, they will often set a length of time that a ticket should be responded to or resolved.

This provides businesses with prompt and reliable IT support so that end users spend less time waiting for a resolution to your issue.

7. Improved Network Scalability

MSPs will improve the scalability of your network. They can help with things like storage upgrades, cloud storage, and upgrading network equipment to grow with your company.

Some will even monitor your equipment and licenses and inform you of when you are reaching your limit. This allows you to take a  proactive approach and find a scalability solution that best benefits your business.

8. Better Hardware for your company

Having an MSP can also mean having new hardware available for your business. They may have a contract with manufacturers to get better prices on equipment or they could even provide you with their own resources so that you don’t need to purchase anything extra.

Whether it is computers, printers, servers, etc., this additional resource will allow you to save money because your MSP is taking care of the cost.

hardware scalability

9. Compliance

Compliance with industry standards and regulations is one of the many benefits an MSP can provide for your company. Providers can help companies to stay in compliance with industry standards by monitoring and adjusting the settings on their equipment.

MSPs can also teach you about what you should be compliant with for your type of business and industry so that you are knowledgeable and educated. This also ensures that you don’t need an outside consultant to maintain compliance because your managed IT provider is there to make sure all of your needs are met.

Common IT Mistakes That You Need to Avoid

Business owners expect a lot when it comes to technology. Everything from computers and smartphones to broadband connections and software solutions are taken for granted when they work, and vilified when they don’t.

As someone who’s provided business IT support for many years, I’ve witnessed this firsthand on countless occasions. I’m not seeking sympathy, but it’s pretty thankless work! IT systems often have many layers of interconnection and complexity that the average user has no interest in learning about.

With that in mind, this article explains ten things many new businesses do that make things far more difficult than they need to be—both for themselves and for the people tasked with supporting their tech.

When it comes to computers, it’s often the case that businesses can get away with certain shortcuts—for a while. As I often say to clients, “It won’t go wrong until it does.” But there are various things you can do to minimize the chance of disruptive system failures and data breaches.

1. Choosing equipment purely based on cost

In my first few years in business, I spent a lot of time researching “cheap” laptops for startups. I have far less patience for this false economy nowadays.

Obviously, many new businesses are bootstrapped and operating on a shoestring. But going out looking for mission-critical equipment with “cheapest” as a priority is shortsighted and unwise, and one of the most common technology mistakes new businesses make.

The cheapest equipment out there isn’t designed for business use. It doesn’t come with suitable warranties or support provisions, and it’s rarely made with ergonomics or build quality at the top of the list. The old adage of “Buy cheap, buy twice” is very relevant here.

Small business personnel spend thousands of hours in front of computers. For many, a computer is the tool of the trade; it is the one thing to not skimp on. There are leases and credit deals available on IT equipment if your budget is tight.

Companies will do everyone a favor—especially themselves—if they buy computers that are properly suited to regular heavy business use.

2. Assuming data loss won’t happen to them

Trying to make people realize the importance of backups is a frustrating endeavor. However, there’s one demographic that always prioritizes backups: the people who’ve actually experienced a significant data loss incident and had to deal with the fallout.

Ensuring against data loss isn’t something you can place entirely in the hands of the IT team. Data needs to be in the right place so that it’s backed up. Furthermore, there may be a manual task to complete, from kicking off a regular backup to plugging in or swapping a drive over in the office.

3. Allowing unrestricted BYOD (bring your own device).

Another of the most common technology mistakes that companies make is allowing staff to use their own laptops and devices on the office network with no controls in place. This is particularly common in “young” startups, where everybody is reasonably tech savvy.

To be clear, plenty of big companies allow BYOD, but they do so with rules and restrictions.